Support
Talk to a person
No ticket queue that goes nowhere and no chatbot loop. Messages sent during a live event get looked at first, because that is when the problem is actually costing you something.
Typical reply
A couple of hours, seven days a week, with later cover on match nights
Mid-event problems
Send the fixture name and the time and we can look at the feed while it is on
Four things to include
Order numberIt is in your confirmation email and at the top of your account page. Without it we are guessing.
DeviceFire Stick, Android box, Samsung television, MAG, iPhone. The fix is different for each of them.
Fixture and timeIf it happened during a live event, tell us which one and roughly when. That points us at the source.
What you triedRebooted the stick, tried another channel, switched to mobile data. It stops us repeating your work.
Not sure which email address your subscription is under? Say so in the message and we will look it up. You can also check the help centre first, which answers most of what arrives here.