Refund Policy
Last updated 31 August 2026
Talk to us first
Nearly every refund request we receive turns out to be a setup problem that takes a few minutes to fix, and a fair number arrive during a match when patience is understandably short. Before anything else, message support with your order number, the device you are using and the fixture if it was a live event. If we cannot get it working, we will say so honestly rather than keep you going in circles.
When we refund
We refund in full if the service cannot be made to work for you and the cause is on our side, provided you raise it within seven days of ordering and have given us a fair chance to fix it first.
When we cannot
We cannot refund where the subscription is working correctly and the problem is your own internet connection, wireless network or hardware; where a specific channel you wanted is not carried, unless you asked us about it before buying; where the account has been shared or resold in breach of our terms; or where a substantial part of the subscription period has already been used.
How to request one
Email support@best4kzone.site with your order number and what went wrong. We aim to make a decision within two working days, and approved refunds return to the original payment method, typically within five to ten working days depending on your bank.
Chargebacks
Please contact us before raising a chargeback. A chargeback opened without contacting us first will result in the subscription being suspended, and it is a far slower route to your money than simply asking us.